Refund policy

At Banlieue, we are dedicated to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund policy. Please read the following guidelines carefully:

Return Policy

  1. Eligibility for Returns:

    • You may return most items within 5 days of receiving your order.
    • To be eligible for a return, the product must be unused, in the same condition that you received it, and in the original packaging.

  2. Non-Returnable Items:

    • Certain items, such as opened or used products, are not eligible for return for hygiene and safety reasons.

  3. Return Process:

    • To initiate a return, please contact our customer support team at support@banlieue.co.in within the 5-day return window.
    • Provide your order number, details of the item you wish to return, and the reason for the return.

  4. Shipping for Returns:

    • Customers are responsible for the shipping costs for returning the item. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

Refund Policy

  1. Processing Time:

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
    • We will also notify you of the approval or rejection of your refund.

  2. Refund Method:

    • If approved, your refund will be processed to your original payment method within 7-10 business days.

  3. Late or Missing Refunds:

    • If you haven't received a refund yet, first check your bank account again.
    • Then contact your credit card company, it may take some time before your refund is officially posted.
    • If you’ve done all of this and you still have not received your refund, please contact us at support@banlieue.co.in.