FAQ's

At Banlieue, we strive to provide you with the best customer experience. If you have any questions that are not addressed here, please feel free to reach out to us at support@banlieue.co.in. Your feedback is greatly appreciated!

Q: What products do you sell on Banlieue?

A: We offer a diverse range of products focused on natural hair and skincare, including items like Banlieue Natural Neem Soap, Coconut Oil, Amla Powder, and more. Explore our website to discover our extensive collection.

Q: How can I place an order?

A: Placing an order is simple! Navigate our website, select your desired products, and proceed through the checkout process. No account creation is required.

Q: What payment methods do you accept?

A: We accept various payment methods, including credit/debit cards, net banking, and Cash on Delivery (COD) for your convenience. Rest assured, our payment processes are secure and reliable.

Q: How can I track my order?

A: Once your order is shipped, you will receive a tracking number via email. Track your order using this number on our "Track Your Order" page. For further assistance, feel free to reach out to our support team.

Q: What is your return and refund policy?

A: We offer a hassle-free 5-day return window. If you're unsatisfied with your purchase, you can request a return, and upon approval, receive a full refund. Detailed information is available in our Return and Refund Policy.

Q: Do you offer Cash on Delivery (COD)?

A: Yes, we do! You can choose Cash on Delivery as a payment method during checkout. Enjoy the convenience of paying for your order upon delivery.

Q: Is shipping free?

A: Yes, we offer free shipping on all orders delivered within India.

Q: Who can I contact if I have a problem with my order?

A: For any inquiries or issues with your order, you can email us at support@banlieue.co.in or call us at 9977166333.

If you have any other questions or concerns, please feel free to reach out to our customer support team at support@banlieue.co.in. We're here to assist you!